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eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Recent Reviews
Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
Pricing
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What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
YouTube
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
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Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
YouTube
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
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Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
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Scribe Demo- Video 2 Dragon Tutorial
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Product Details
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What is eClinicalWorks?
eClinicalWorks Video
Introduction of eClinicalWorks
eClinicalWorks Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Reviewers rate HIPAA compliance highest, with a score of 8.
The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
October 13, 2021
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
June 29, 2021
eClinicalWorks (ECW) is a terrible product
Score 1 out of 10
Vetted Review
Verified User
eClinicalWorks is being used throughout our organizations. Electronic Charting for our patients.
- The demographic area has a screen to the side which includes race, ethnicity, and language which is easy to access without additional clicks of the mouse.
- It has multiple ways to access various screens in the program
- Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn't save the lab results and locks up.
- The medication interaction pop-up screen is irritating, you have to use a drop-down box to acknowledge interactions that are time-consuming, and the system is very slow.
- The most important downfall of this system, ECW 11- web-based, is when it comes to continuing meds or prescribing new meds. Way too many screens you have to click back and forth between. Not a good continuous flow. The screens lag about 8-12 seconds between each med and matching dx.
- ECW has had multiple issues for the last 7 years I have used the system. Only has gotten worse with time.
- Education notes for patients are terrible.
Score 1 out of 10
Vetted Review
Verified User
We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.
- Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
- Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
- CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
- As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
- Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
- Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
- Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
- ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
- They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
- Could go on but you get the picture.
March 29, 2018
eCW honest review
- Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
- Clinic - Access of old notes was easy and template structure was good
- Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
- Administration/Analytics - Not much good to say here.
- Clinic - Cumbersome and click happy. Much of the time it required the providers and medical assistants open multiple windows to get to where they needed to enter info. Workflow was slowed. CUMBERSOME!
- Billing - Reporting was a challenge. It was difficult to get out of the system what was needed. Formatting was unfavorable as well. Very difficult to set up new providers. Time and resource intensive.
- Administrative - Two of the biggest weaknesses of eCW were Reporting & Customer Service. Like billing, REPORTS on the administrative side were difficult at best. Some needed reports did not exist and couldn't be created. eCW would do that but charge $1,000 +/- to create. Not user-friendly. Exactly the opposite. Attempting to pull reports was time consuming and frustrating. Many KPIs were manually tracked - another time consuming add on to workflow. CUSTOMER SERVICE is something I don't think eCW really knows at all. It was always very difficult to get any service and if by chance we did, we couldn't understand the rep. By far both of these were the worst aspects of eCW. Which to us is two of the most important.
April 14, 2017
You can't please everyone
- One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
- The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
- We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
- The interface with SureScripts has some small hiccups due to the way names are entered at the pharmacy vs in our system. About 50% of my refill requests that I receive electronically require me to confirm the patient or drug because of mismatches.
- The lab interface with Quest seems to work well and results are received quickly. There is some difficulty with the compendium staying current. Each lab company has to participate in setting up an interface and results are varied. Labcorp frequently sends duplicate results; one through the interface and a faxed set. The hospital cannot interface at all. The variability makes it difficult to have the historical lab show up in one view to evaluate for trends.
- Data analytics are not as strong as other programs. We decided to use third party software to better achieve our objectives.
April 12, 2017
eClinical"Works" for everyone!
- eClinicalWorks has a high degree of customization. We use it in multiple different practices and everyone has different workflows in place to make the system work for them.
- User interface is very clear. Generally if you are lost within the system, it only take a few seconds to find out where you need to go because there are always at least two ways there sitting in front of you.
- Interfaces are also very good. Results flow seamlessly into eClinicalWorks which is most necessary for proper patient care.
- Speed. It is common for eClinicalWorks to get slowed down heavily by the network issues at our facilities. This may be due to the networks themselves, but eClinicalWorks is usually the first application to suffer.
April 04, 2017
EClinicalWorks Review
- Functionality
- Customer Service/IT support
- Software innovation
- Freezes/Crashes when use certain functions.
- When a new upgrade/update is released, it's not always fully functional.
September 26, 2016
An Admin and Tech view of eClinicalWorks Review
We are a multi-specialty facility with over 130 providers in 27 locations and we use eClinicalWorks (eCW) as our EHR system. We are also looking forward to start using the new telemedicine module of eClinicalWorks. Most of our primary care providers are super users when it comes to using templates. Over 90% of our providers use Dragon Medical for their dictation and they are happy for its integration with eCW.
- Our providers really love the functionality of the right chart panel as they are building their progress note
- Flexibility of building templates
- Integration of Dragon Medical with eCW
- the Chronic Care Module is the most frustrating module we have seen in eCW. Providers can't bring the note from CCM to the progress note without locking one or the other
- Not being able to open multiple windows. The lack of this functionality is the major complaining point
- Each small task is being a paid service.. we would rather see in our customer support agreement upfront. These various fees really upsetting administration.
May 24, 2016
Very user friendly!
- Easy access to patient information
- Very quick in finding tests
- Provides updated information quickly
- More modern interface
- More user friendly